Return Policy

We at EITRI are dedicated to ensuring client satisfaction. However, unless you receive a damaged or broken product, we do not accept any returns.

If you receive a damaged or broken piece, please email us at connect@eitri.co.in within 7 days of receiving the product with your order id and supporting pictures.

We will send you the damaged part(s) as soon as we receive your email request.

If the entire product needs to be changed, we will send you a new piece.

If the piece is not available, your refund will be processed once we receive and verify the damaged piece. The refund will be processed within 3-5 business days.

Returns of damaged items will be accepted only in their original packaging and with the original invoice.

REFUNDS POLICY:

Only products accepted for return/cancellation will be refunded. All such refunds will be processed within 3-5 business days.

EXCHANGE POLICY:

We strictly enforce a no-exchange policy.

CANCELLATIONS POLICY:

 Once an order has been confirmed, it cannot be cancelled. However, if the order has not yet been shipped, you can modify it for products of the same or higher value within 24 hours.

 Please email us at connect@eitri.co.in if there are any changes.